EXPERIENCE HIGHLIGHTS
Jason Lloyd, Chief Administrative Officer, has more than 25 years of experience in administrative roles of increasing responsibility and complexity. A highly skilled administrative leader, Jason specializes in team building and mentoring, vendor relations and cost reduction strategies, and administrative best practices, while exhibiting a customer service and quality assurance mindset. Jason’s broad experience includes:
ADMINISTRATIVE TEAM LEADERSHIP
- Word Processing/Proofreading
- Office Services/Facilities
- Administrative Support
- Outsourced Staff
- Multiple locations
- Demonstrates/inspires a quality assurance, customer service and teamwork mindset
- Mentors, coaches, and trains managers and staff on best practices, software skills, and soft skills
- Ensures appropriate staffing levels are in place to meet busy season deadlines
- Authors/reviews performance evaluations and policies & procedures
- Assists with interviewing/hiring process for administrative staff
COST SAVINGS & PROCESS EFFICIENCIES
- Vendor relations and contract negotiations
- Staffing/outsourcing restructuring
- Annual departmental budgeting
- Reviews/approves invoices and purchases
- Paperless workflow enhancements
- Electronic letterhead/signature
- Meets with partners and department heads to discuss new ideas, software, processes
FACILITIES/OFFICE MANAGEMENT
- Liaise with Building Management
- Facilities/renovations projects
- Office moves and logistics
PROFESSIONAL MEMBERSHIPS AND PUBLICATIONS
CX@Rutgers Advisory Board (volunteer)
- Rutgers University Continuing Education – Customer Experience (CX) Program
Author of “A Compendium of Best Practices For Today’s Administrative Professional” published on Business Management Daily news site
